Impulse Recruitment are currently recruiting for a Transport Planner for a large company based in North Dublin
This is a Permanent position and working Monday to Friday 10 – 7 pm Every 3rd Saturday is required starting early @ 5 am
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Main Duties and Responsibilities:
- Planning of domestic vehicles for Transport of Domestic, Road Freight & Logistics customers
- Monitoring of vehicle utilization, trunking performance and load planning
- Manage transport administration and update collection/delivery statuses
- Monitor and deal with transport queries by liaising with other depots and departments
- Proactively liaise with warehouse and drivers to ensure a high-quality service
- Respond to enquiries and reported problems, bringing them to a satisfactory conclusion
- Completion of data within Aramex systems in a timely, efficient and accurate manner
- Processing of new job data as received from customers by mail, spreadsheet or EDI
- Application of customer rates and supplier charges where required
- Communicate with warehouse and yard man on in bound trailer arrivals and offloading process in line with customs procedures
- Deal with calls from customers and drivers and assist in their enquiries
- Handle customers shipment tracking enquiries in a professional manner
- Relay customer service queries and issues to related teams and follow-up completion
- Ensure driver debrief is executed with all drivers returning to depot and ensure driver app and hand held units are working and being used correctly
- Ensure transport routing and gps system is working being used at all times for distribution fleet based in Dublin
- Ensuring excellent customer service is delivered at all times
Skills Requirements:
- Experience working in a similar environment
- Excellent accuracy and attention to detail
- Self-motivated with good communication skills and the ability to work as part of a team and be accountable for tasks and actions
- Ability to work on own initiative
- Excellent Communication skills
- Must be able to work well under pressure
- Possess a positive outlook, promoting constructive responses to the challenges of work.