Impulse Recruitment are currently recruit for a Transport Operations Administrator for a large operations team in Baldonnell
This is a Full Time Permanent position and a great opportunity
The Opportunity
This role will report in to the General Manager and will join a Planning Team with the responsibility of scheduling a team of up to 350 drivers, and the associated fleet movements, with a view to staff and fleet numbers increasing in line with planned phased growth and roll out.
The teams operate extended hours across 7 days a week and will require the Customer Support Administrator to operate a flexible working pattern in order to be available to the team as required.
Working Days and Hours
- 4 day working week across Monday – Sunday
- 4 x 10 hour shifts between the hours of 6.30am – 10pm
- Every 2nd weekend off
The Successful Candidate will:
· Complete the day-to-day planning and scheduling of home deliveries to customers in addition to daily stock movements to nominated depots across the ROI
· Ensure planning for effective utilisation of resources in line with deliveries
· Liaise with Transport Manager and Operations Team to update on service and scheduling issues as necessary
· Monitor delivery timings and driver locations to ensure the smooth operation of service
· Be a point of contact for drivers on the road in relation to routes, deliveries or customer issues
· Deal with queries from grocery partner and responding in a timely manner
· Liaise with the Transport Manager and Maintenance team on off-road vehicles ensuring accurate planning
· Adhere to budgets in relation to costs as advised by the Transport Manager – hours, agency etc.
· Communicate effectively to drivers regarding their working schedules and routes
· Ensure accuracy of driver clock information in relation to working hours on the Company Time and Attendance System feeding information across to payroll
· Act as the first point of contact for customer complaints, non-deliveries or rescheduled deliveries
· Provide first class customer service, leading by example and assist in communicating standards to the driver team
· Ensure driver hours are in compliance with Working Time Act and taking action to amend as necessary
Key Requirements
We are an ambitious, passionate and engaging company. Our teams are ambassadors for the company we work on behalf of.
We always demonstrate high customer service, a desire to exceed expectations and to be considered the best at what we do. The suitable candidate should embrace and display these qualities to meet our brand values and be part of our incredible team.
We are looking for someone that is professional in their approach, highly customer focused and dynamic to join the team for this new and exciting opportunity.
Essential Requirements and Qualities
· Excellent geographical knowledge
· Highly organised with robust planning ability
· Motivated and reliable
· Ability to multi-task while performing under pressure in a fast-paced environment
· Strong organisation and communication skills
· Ability to be flexible and adapt in a changing environment
· Some travel may be required
· Own form of transport essential
This role may suit an individual who is looking to transition from a retail or sales background
The Offer
Join a business that has a proven track record for training and development, internal promotion and progressing team members to the next stage of their career.
· Career development and training opportunities
· Competitive salary
· Additional annual leave linked to service
CDS is an equal opportunities employer
Job Types: Full-time, Permanent
Benefits:
- On-site parking
- Sick pay
Application question(s):
- The role requires travel between customer sites on a regular basis. Please confirm that you have a full driving licence and your own car?
- This role operates on a 4 over 7 across Monday – Sunday covering an AM/PM shift rotation across the hours between 6.30am – 10pm. Please confirm your availability to work the hours above?
Experience:
- Administration: 2 years (preferred)
Work Location: In person