Telesales Team Leader

Impulse Recruitment are currently recruiting for a Telesales Team Leader for a large company based in Ballymount

This is a full time permanent position and a great opportunity to join a large team

The team is Chinese speaking with English and may suit someone who speaks the language

Not mandatory

  • The Sales Team Leader performs various Functions in ensuring effective coordination of the sales department to achieving increased sales.
  • Be acquainted with sales items and procedures in order to provide accurate information to customers and also to source new customers and boost sales with existing customers.
  • Price change/ issue.
  • Deal with Delivery Issues.
  • Invoicing of daily orders.
  • Supervise and monitor daily operations, ensure the compliance with established internal guidelines and requirements.
  • Assist in scheduling working hours and involve in performance management.
  • Roster & holiday arrangement.
  • Generate sales report (monthly).
  • Generate phone call report (monthly).
  • Train new staff about product knowledge and operate the ordering & phone system.
  • Coaching and guide staff on operating issue, handle exceptions and adjustments.
  • Provide administrative support.
  • Solve warehouse and transport problems.
  • Solve delivery problem (including product issue).
  • Provide customer service and professional advice.
  • Handle complaints in a professional manner.
  • New accounts setup – wholesale and food service.
  • Response for sales orders.
  • Perform upselling and cross-selling to customer.
  • Ensure all required documentation is accurately completed.
  • Answer to email queries (Chinese & English).
  • Ad-hoc project handling and arrangement (Calendar orders, gifts on mid-autumn festival and Christmas).
  • IT support for teammates.
  • Skills
  •  Strong leadership skills to effectively guide and manage a team to achieving sales goals.
  • problem-solving skills, and ability to work on own initiative.
  •  Exceptional multitasking and organizational skills.
  •  Fluent Chinese, Mandarin or Cantonese but not essential
  • Benefits:
  • Company events
  • On-site parking
  • Store discount
  • Schedule:
  • 8 hour shift
  • Day shift

Supplemental pay types:

  • Yearly bonus


  • Chinese (preferred)

Work Location: In person

Job Category: Telesales Team Leader
Job Type: Full Time
Job Location: Ballymount

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