Impulse Recruitment are currently recruiting for a Technical Support Specialist for a large company based in Malahide Co Dublin
Hours 8am – 5pm Monday to Thursday,4pm Friday
This is a Full Time Permanent position and a great opportunity to join a large team
- Oversee / responsible for the Service & Warranty across all GA Products – Ideal Boilers, GA Heat Pumps, Mechanical ventilation & Gledhill Cylinders.
- Be responsible for leading and delivering the support of the applications to time, quality and budget using defined methods, processes, and tools.
- Support activities to improve our product’s reliability despite the market conditions.
- Use established techniques for estimating and planning, resource management and quality management.
- Work with a team to identify and develop preventative measures to reduce Incident/problem re-occurrence.
- Develop processes to maximize the effectiveness of failure-mode part analysis and minimize overall part analysis time.
- Work with cross-functional teams address and resolve technical and commercial warranty issues.
- Set a Service & Warranty team strategy, goals, objectives, and priorities in line with IED policies.
- Develop processes to ensure that internal/external warranty reporting is clear and concise with appropriate format and content that accurately conveys warranty status and drives appropriate actions.
- Create & follow all warranty related policies, procedures, work instructions and promote their effective and efficient application within the NA/SA warranty team.
- Maintained customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and Warranty staff
- Encouraged a friendly customer-service environment, along with maintaining a high degree of
customer satisfaction.
- Implemented process improvements by prioritizing customer needs resulting in higher customer satisfaction and time to resolution