Service Advisor

Impulse Recruitment are currently recruiting for an experienced Service Advisor for a large company based in D 18

This is a great opportunity a Permanent position and a chance to really excel within your career

Duties will include

  • scheduling customer vehicle service bookings by phone, email, walk-in
  • determining workshop availability for service, maintenance, and repair work
  • meeting and greeting all service customers promptly, professionally, and courteously
  • ensuring customer details and service needs are accurately captured
  • maintaining up to date progress on each of your customer vehicles when undergoing service and/or repair,
  • advising and agreeing with customers on additional work or costs
  • ensure customer vehicles are ready at the agreed day /time and explain to the customer all the maintenance and report work completed
  • processing of invoices and managing ‘work-in-progress’ on a daily basis
  • liaising with other teams in the business, management, reception, sales, warranty, parts
  • assisting with gathering customer service feedback
  • As a front line member of staff, you will always be a brand ambassador for the Group ensuring customer service is maintained to the highest standards, utilising manufacturer, company standards and best practice


  • at least 1 years’ experience in a similar role
  • a working knowledge of ADP/Kerridge
  • good communication, interpersonal and presentation skills (fluent written and spoken English)
  • proven experience in providing excellent customer service to front line customers
  • good attention to detail, accurately recording all relevant details
  • ability to prioritise, multi-task, manage time effectively particularly at peak times
  • ability to work on own initiative when required or as part of a small team
  • flexibility in your approach to work
  • It is essential to have a full valid visa/work / residence permit to work in Ireland
  • full, valid, current driving licence for driving in Ireland

Excellent package on offer

Job Category: Service Advisor
Job Type: Full Time
Job Location: Dublin 18

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