Service Advisor

Impulse Recruitment are currently recruiting for a Service Advisor for a large company based in D 22

This is a Full Time Permanent role and a great opportunity to join a large team

The ideal candidate will have experience working within The Motor Trade

About the role:

• you will be scheduling customer vehicle service bookings by phone, email and walk-in
• determining workshop availability for service, maintenance and repair work
• meeting and greeting all service customers promptly and professionally 
• checking customers and their vehicles for work, confirming customer details, service needs and accurately recording this in systems, communicating with the workshop
• maintaining up to date progress of your customer vehicles undergoing service and/or repair
• advising and agreeing with customers on additional work or costs
• ensure customer vehicles are ready at the agreed day /time and explain to the customer all the maintenance and report work completed
• All other relevant administration in relation to the end to end process for servicing and maintenance of customer vehicles including systems input, invoicing and daily management of ‘work-in-progress’ 
• liaising with other teams in the business, management, reception, sales, warranty, parts
• assisting with gathering customer service feedback
• As a front line member of staff, you will always be a brand ambassador for the Spirit Motor Group ensuring our customer service is maintained to the highest standards, utilising manufacturer, company standards and best practice

Skills and experience:

• Excellent front line customer service skills and experience
• at least 2 years’ experience in a similar role in the motor industry
• a working knowledge of vehicle management systems / Keyloop /Kerridge / Autoview
• good communication, interpersonal and presentation skills 
• good attention to detail for recording all relevant details in documentation and systems.
• ability to prioritise, multi-task, manage time effectively particularly at peak times
• ability to work on own initiative when required or as part of a small team
• flexibility in your approach to work
• Full, valid, current driving licence for driving in Ireland
• If you are from outside the EEA, you will need to hold a current work permit for Ireland

Reward package:

• Fulltime permanent contract with a leading motor group in Ireland
• Competitive Salary
• 22 days paid annual leave
• Manufacturer Training 
• Contributory Pension Plan
• Team and individual bonus plans
• Access to Benefit, our discounts, learning and wellness app
• Employee Assistance Programme and access to a wellbeing app

Skills:
Customer service Aftersales Scheduling administration communication