Senior Administration Manager

Impulse Recruitment are currently recruiting for a Senior Administration Manager for a large company based in D 22

As a Senior Administration Manager you will have full autonomy of the Administration and delegation across the Team and will work alongside the Service Manager to provide a strict and flowing administration section within the company

You will work alongside Technicians, Mechanics, Customers and Transport staff and will bring a lot of expertise to your role while being a huge addition to the company to Manage the Team with the Service Manager

In this role you will report to the Service Manager and your role will include responsibility for the following activities:

Management Skills

Providing excellent customer service end to end from booking to return of vehicle

Scheduling customer vehicle services, collection times, determining workshop availability and optimising the loading of the workshop

Maintaining progress reports each of your customer vehicles, advising customers on work required and agreeing recommended repairs and cost

Maintaining strong relationships with customers and workshop colleagues

Vehicle handover on completion on time, explain the work done and processing the invoice

Deal with and escalate as necessary any customer issues

Invoicing and Administration, maintaining accurate customer records on the Dealer management Systems

Drive strong customer satisfaction scores

Work with the team to improve customer experience and revenue opportunities

Ensure all service processes consistently meet ISO standards

What you need:

3+ years’ experience working in a busy Vehicle Service Department

A self-starter with great enthusiasm for customer service in an automotive environment

Good Management skills not afraid to implement techniques within the company

Excellent communication skills, fluent in both written and spoken English

Be highly flexible and organised with very good administrative skills

Excellent IT systems skills

Good to have

Experience with Dealer Management Systems – Kerridge CDK

Understanding of Service Department KPI’s and how to deliver improvements

What’s on offer:

Competitive base salary

Performance bonus

Pension scheme

22 days paid leave

Employee Discount Scheme

Employee Assistance Programme

Manufacturer training

Job Category: Senior Administration Manager
Job Type: Full Time
Job Location: Dublin 22

Apply for this position

Allowed Type(s): .doc