Reception Manager

Impulse Recruitment are currently recruiting for a Reception Manager for a large company based in Galway

This is an excellent opportunity to work with a great company and a gain a long term role

The role will include


To be fully familiar with your departmental and Forbes SOPs and procedures and ensure that these are implemented consistently when on duty.

  • To be responsible for the Reception department in the absence of the Front of House Manager
  • To ensure that all team members comply with the standards laid down in the SOP detail regarding uniform, work standards, systems, and security and hygiene levels.
  • To check that all staff are on duty as per their roster and report any issues to P&C. In the absence of the Front of House Manager, ensure that there are adequate staffing levels to meet the daily business.
  • To be familiar with each day’s business regarding room occupancy, special requirements and VIP needs and to react to same. Ensure that all staff are aware of the daily business and requirements.
  • To liaise with Accommodation, Guest Services and Food and Beverage regarding room moves, VIP guests, special needs and act on same. 
  • To check on all work given to the team throughout the day to ensure tasks meet the defined standards.
  • To liaise with Maintenance on any defects highlighted by guests.
  • To actively train all staff to the standards laid down in the SOP detail and monitor their work performance, taking corrective action where necessary.
  • To maintain a par stock of stationary, etc. in order to ensure consistency in standards and monitor cost control of same.
  • To adhere to Stock Control Procedures, taking due care to reduce wastage, prevent breakages and any other unnecessary loss of monies or damage to hotel property.
  • To follow the standard agreed in the SOP detail regarding Cashiering and monies control at Reception.   
  • To support the company to achieve room budget, payroll budget and maintain room rate integrity.
  • To be particularly aware of hazards and safety issues associated with Reception areas and take all preventative measures possible to minimise risk/injury i.e. adhere to Manual Handling Guidelines, receive training on chemicals before use etc.
  • To get involved in any opportunities within the department that will enhance your knowledge and skills.
  • To attend meetings and training sessions as required.


1. To review facilities/product available to guests and identify improvements for

implementation, source and cost new ideas/product available.

2. To benchmark the Hotel against other 5 star hotels in a bid to maintain our position of being

one of the top 5 star hotels in the country.

3. To work in conjunction with Management on design and renovations of department and

product, inputting suggestions.


1. To assist in the recruiting of new staff.

2. To identify training needs, input plan with SST’s and actively train all staff to the approved


3. To review SOP manual ensuring that SOPs are updated and relevant.

4. To liaise with P&C in relation to staff issues.

5. To ensure that good communication channels are maintained in order to ensure that all staff

are motivated and focused within the department.

6. To lead by example – be focused on developing your team to maximize their full potential.

7. To carry out staff appraisals and 1:1’s in accordance with P&C Plan


1. Demonstrates effective management ability of their department.

2. Demonstrates effective communication skills.

3. Demonstrates effective leadership and team management abilities.

4. Demonstrates that effective training takes place regularly and shows good ability to train

team members.

5. Demonstrates that the defined standards and procedures are implemented consistently.

6. Achieves compliance with relevant legislation and hotel policies and procedures.

7. Demonstrates ability to prioritise time and complete tasks correctly with defined


8. Demonstrates good organisational skills and ability to work well and effectively in a busy


9. Demonstrates good punctuality and attendance record.

10. Demonstrates innovativeness and positive support to continuous improvements.

11. Demonstrates good product & hotel knowledge e.g. room categories, food and beverage

services, rates, menu content, service times etc

12. Demonstrates superb Guest awareness and focus – always friendly, welcoming and

attentive to guest, offering help, initiating actions and exceeding expectations.

13. Demonstrates good enthusiasm, interest and passion in their work.

14. Demonstrates a positive, flexible attitude, is a team player who shows willingness to help

other colleagues and/or departments.

15. Demonstrates ability to be a ‘Brand Champion’ for the Company.

Job Category: Reception Manager
Job Type: Full Time
Job Location: Galway

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