Operations Manager

Impulse Recruitment are currently recruiting for an Operations Manager for a large company based in Wicklow

This is a full time Permanent position and a fantastic opportunity within the Hospitality sector

The ideal candidate will be a driven Manager and must have a passion for Operations


  • To assist and support the General Manager in the effective and efficient operation of the Hotels policies and procedures.
  • To report for duty on time and well presented
  • To carry out duty Management shifts as required
  • To deputise for the General Manager in his absence and the absence of the Deputy General Manager
  • To be responsible for the implementation of the hotel’s budgets in the absence of the General Manager/Deputy General Manager
  • To ensure customer needs are anticipated and satisfied to the high standards.
  • To develop, maintain and implement appropriate policies and procedure to support high standards of customer service and anticipation of guest needs.
  • To develop, implement and maintain and adhere to Standards of Procedures Manuals for your areas of responsibility.
  • To develop, maintain and implement appropriate recorded training for your department including departmental induction and SOP
  • To maximise sales and implement upselling procedures in the Restaurant/Bar /C&B & Reception
  • To assist HODs in maximise sales and implementing upselling procedures in all areas
  • To implement and adhere to stock control procedures in your department and achieve food GP 70%, Beverage GP 69%
  • To control the wage budget for the department through effective planning of the weekly roster and ensure Hotel wage to revenue.
  • To assist HODs in the control of their wage budget through effective planning of the weekly rosters and fortnightly wage forecasts are carried out on time.
  • To promote a helpful and professional image to guest’s.
  • To handle guest complaints in a professional and helpful manner
  • To adhere to company accounting standards
  • To carry out team meetings with all your teams as required
  • To carry out performance appraisals for your team in accordance with company procedures
  • To remain familiar with the operation of the Opera and Micros computer systems
  • To assist HODs in ensuring adequate staffing levels for their department in accordance with budget
  • To support HODs in developing, maintaining and implementing appropriate recorded training for your department including departmental induction
  • To motivate staff and develop their ability to anticipate customer needs.
  • To develop and maintain a team structure in the hotel
  • To work as part of a team within the management structure
  • To implement appropriate initiatives to maximise staff morale i.e. staff committee
  • To ensure company communication systems are in place
  • To implement company human resources policies including but not limited to recruitment and selection,
  • grievance and discipline, performance appraisal, communication and reward management
  • To ensure and maintain security of cash, credit cards and floats
  • To act as a supporting/consultative role to Financial Control, Maintenance, Sales
  • Point of contact for all employees in the absence of DOH
  • To recruit or aid recruitment of team members.
  • To attend management meetings
  • To provide management information as required
  • To report accidents in accordance with company procedure
  • To ensure all maintenance requirements are handled in accordance with company procedures.
  • To implement company procedure in the event of fire or emergency
  • To implement and maintain hygiene standards as set out by the Company.
  • To adhere to company Health and Safety policy and current Health and Safety legislation and ensure half
  • yearly risk assessment are carried out internally.
  • To ensure all departmental reports are up to date/daily & weekly.
  • TMS is up to date for all areas
  • To ensure all food menus are changed quarterly.
  • To ensure all areas of the hotel are GDPR compliant in line with Company policy.
  • To take part in company internal and external training as required
  • To carry out any reasonable requests by Management

5 days per week 8 hours per day with flexibility to be considered as the Operations Manager

Job Category: Operations Manager
Job Type: Full Time
Job Location: Wickow

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