Manager – Builders Merchant

Impulse Recruitment are currently recruiting for a Manager for a large company based in Galway

This is a Full Time Permanent position and a great opportunity to join a good team

Reports to Regional Director/Manager

Responsible for Leadership of the branch to include sales and margin improvement, overseeing

operations and systems support focusing on revenue generation to achieve profit and

margin targets

• Interpersonal Skills Positive Attitude
• Communication
• Interpersonal Skills
• Management Coaching for Performance
• People Management
• Analysis & Planning
• Rewards & Recognition
• Empowering others

• Adaptability
• Time Management
• Customer Focus
• Emotional Resilience
• Health & Safety
• Continuous Improvement
• Sales Sales Leadership
• Customer Experience
• Product Knowledge
• Merchandising
• Personal
• Development
• Confidence
• Self-Awareness
• Learning Mindset

• Production &
• Operations

• Transport & Logistics
• Management
• Health & Safety Management
• Stock Management & Control
• Sales Order Fulfilment

• Leadership Mentoring
• Setting Direction
• Financial Management
• Driving for Results
• Accountability

• Commercial Sales & Margin Improvement

• Key Performance Indicators

• Customer Service Sales & Margin Stock Management Operations
• Cost Saving Error Reduction Reporting Engaged Workforce
• Personal Development Debt Collection Performance
• Purpose of Position
• Reporting to the Regional Director.
• To ensure the safety and wellbeing of all staff within the branch.
• 3. Is responsible for the daily functions of the Branch, to include Sales and Operations.
• 4. To ensure all customer needs are met and carried out efficiently and effectively in accordance with
• Company ethos and policy.
• 5. To foster and practice the Company principle of excellent customer service at all times.
• 6. To be instrumental in developing the branch to achieve branch revenue and sales goals.
• 7. To ensure good communication both internally and externally.

• Main Areas of Responsibility
• Sales Management
• Staff Management to achieve the highest quality customer experience through a joined-up
• approach with both Sales and Operational Teams.
• Achieve sales and Gross Profit (GP) targets by dealing professionally and promptly with all
• customer types.
• Work closely with the Regional Director to assist in driving the development of the Branch
• Improve the performance of the Branch across a number of key performance measures.
• Ensure that standards are met for customer service excellence and experience.
• Ensure that the sales teams provide a professional, friendly and enthusiastic customer service
• experience, in person and via telephone/emails/WhatsApp
• Build up and maintain good working relationships with customers and suppliers through calls & visits
• Effective liaison with external sales representatives regarding customer enquiries/orders/credit limits and their targets
• Quotation Management – ensure procedures are followed fully and effectively as per MBM
• Procedures.
• Maintain effective lines of communication with all staff, colleagues and departments to ensure excellent customer service.
• To be knowledgeable in all aspects of the Company’s products ranges and to continuously update
• such knowledge or to request training in such areas as needed.
• To be proficient in operating the computer software relevant to the position.
• Participate in Trade Shows and other “outside hours” work as and when required.
• Margin Management
• Achieve the best margins through clear understanding of Product/Customer Pricing Structures
• Good understanding of local market intelligence to ensure correct lines of communication to relay
• critical market information to the Category Management Team.
• Achieve the best margin possible through good customer service, knowing your customers and
• product ranges we can offer.
• Sell as wide a range of products as you can to every customer.

• Managing Branch Processes & Procedures to eliminate stock shrinkage, damages and
• administrative errors.
• Finance
• Liaise with Credit Controller on timely collections of due balances
• Ensure branch operates in line with the Annual Branch Business Plan (Budget)
• Control of Branch Overheads as part of P&L involvement
• Staff Development
• Overall responsibility for ensuring adherence to Health & Safety Standards and procedures
• Accountability for ensuring the health & safety and wellbeing of branch staff
• Ensure staff are valued, well trained and knowledgeable within their roles in accordance with MBM
• Training Programmes with strong emphasis on our Customer Service.
• Build solid working relationships with staff, encouraging their continuous development thereby establishing strong key employee retention, development and succession.
• Generate a culture of continued improvement through performance coaching and leading by
• example in terms of commitment, enthusiasm and drive.
• To make yourself familiar with and carry out your employee responsibilities as outlined in Company
• Policies and Procedures at all times, including the Health & Safety Policy and the Equal Opportunities Policy.
• Ensuring that all policies, procedures and controls are followed at all times.
• To participate fully in all training and personal development initiatives as required by the Company.
• To perform any other duties as and when required by Management.
• Stock Management
• Working in conjunction with the yard/shop stock controllers ensuring stock ranges and quantities are
• maintained at agreed levels and slow-moving stock levels is a key priority.
• Stock Metrics – measure, manage and reporting in conjunction with MBM Procedures.
• All stock must be ordered as per MBM Procedures eg, Timber Ordering Process in line with Group
• Procedures.
• Maintaining a clean, well-organised and properly merchandised store at all times.
• Control and organisation of Branch Stock Takes
• Ensure stock profile is adequate to service your local customers and their projects.
• Ability to utilise and interrogate stock system information.
• Minimise Stock Leakage through effective control of theft, damages and returns policy (attention to
• detail)
• Branch Layout/Logistics & Transport
• Ownership of Branch Business Plan which includes Branch Layouts and Logistics & Transport
• Health & Safety linked to Infrastructure and Logistics & Transport
• Responsible for site facilities, repairs and maintenance
• Ensure Branch layout, signage and labelling is correct in accordance with MBM Standards.
• Fleet Management & Haulage
• Ensure compliance of all Company Policies & Procedures within the Operations and Driving.

• All of the above responsibilities within the Branch Manager position are supported by
• central functions such as HR Department (including H&S Compliance), Trading Offices,
• Category Managers, Finance & IT and Marketing Department.
• Key Attributes
• Industry Knowledge – Deep understanding of building materials and the construction trade.
• Commercial Acumen – Ability to manage budgets, analyse sales data, and make informed financial
• decisions.
• Leadership & Communication – Strong interpersonal skills to lead teams, engage with customers,
• and collaborate with suppliers.
• Problem-Solving & Adaptability – Capable of addressing operational challenges and adapting to
• market changes.
• Health & Safety Compliance – Ensuring adherence to safety regulations and maintaining a secure
• working environment.

• The above Job Description provides a comprehensive list of the main responsibilities of this role but it is not intended
• to be exhaustive as the job role will evolve and additional responsibilities will become part of it as time goes on. You
• may not be involved in carrying out all of the listed duties at all times but your line manager