Junior Operations & Sales Manager – Removals Industry

Location: Ireland (with occasional international travel) Type: Full‑time Salary: up to 50 K Reports to: Managing Director

About the Role

Our client is a well‑established removals company working with a wide range of customers across Ireland and globally. They are seeking a Junior Operations & Sales Manager to join their growing team. This person will work closely with the Managing Director and act as a key point of contact for both business clients and private customers.

This is a hands‑on, people‑focused role that requires empathy, organisation, and a genuine passion for logistics and customer service. No two moves are the same — understanding customer needs and providing tailored solutions is essential.

Key Responsibilities

Customer Engagement & Support

• Act as a primary contact for customers across Ireland and internationally.
• Handle inbound enquiries via phone, email, and video calls.
• Conduct virtual assessments where customers show their home or office and explain what needs to be moved.
• Provide clear, empathetic guidance — understanding that every move is unique and often stressful for the customer.
• Build strong relationships with clients across multiple industries.

Quotations & Sales

• Prepare accurate quotations based on customer requirements.
• Respond promptly to emails, queries, and quote requests.
• Follow up on leads and convert enquiries into confirmed bookings.
• Work closely with the MD to develop pricing strategies and service offerings.

Operations Support

• Coordinate logistics for removals across Ireland and internationally.
• Liaise with drivers, warehouse teams, and external partners.
• Ensure all customer requirements are communicated clearly to the operations team.
• Assist with scheduling, planning, and problem‑solving during moves.

Business Development

• Identify new industries and potential clients who may benefit from removal services.
• Reach out to businesses, relocation companies, property groups, and corporate clients.
• Represent the company at events, trade shows, and networking opportunities.
• Work closely with the MD as their “second arm” — collaborating daily and supporting strategic growth.

Team Collaboration

• Work alongside the MD and senior operations team as part of a tight, supportive unit.
• Share ideas, solutions, and improvements to enhance customer experience.
• Contribute to a positive, proactive team culture.

Skills & Experience Required

• Experience in customer service, sales, logistics, or operations (removals experience a bonus but not essential).
• Strong communication skills — confident on phone, email, and video calls.
• High level of empathy and patience; able to support customers during stressful moves.
• Organised, proactive, and able to manage multiple tasks at once.
• A genuine passion for logistics, problem‑solving, and helping people.
• Ambitious, driven, and eager to grow within the company.
• Comfortable reaching out to new business clients and building relationships.
• Ability to travel internationally with the MD when required.

What You’ll Get

• A fantastic opportunity to grow into a senior operations or sales role.
• Training and mentorship directly from the Managing Director.
• Exposure to both Irish and global clients.
• Opportunities to travel internationally for events and business development.
• A supportive, friendly team environment.
• Real career progression in a fast‑growing company.