Impulse Recruitment are currently recruiting for a Internal Sales Support for a large company based in D 12

The ideal candidate will have Builder Merchant experience

This is a Full Time Permanent position and a great opportunity

The candidate will be rostered to work every second Saturday as part of a team Rota

Purpose of Position

Reporting to the Branch Manager or Sales Office Supervisor/Manager
Ensuring the efficient processing and follow-up of customer enquiries
Maintaining effective communications with our suppliers regarding the sourcing and delivery of products.
Supporting and liaising with our External Sales Representatives to ensure that customer orders are processed accurately and efficiently
Building and maintaining successful customer relationships ensuring focus on the achievement of long-term customer loyalty
Assisting with Trade Counter Sales and enquiries during busy periods as required

Main Areas of Responsibility

Providing quotations for customers
Dealing with customers both face to face and over the telephone
Giving excellent customer service and sound product advice
Taking a proactive approach to product sales using every opportunity to make or increase a sale
Generate new business with existing and new customers
Upsell on existing customers
Quote follow up

Key Attributes

Clear, concise and persuasive verbal and written communication

Able to actively listen to customer needs and respond effectively

Prioritise customer satisfaction and builds trust and rapport

Understands the importance of long-term relationship building

Handles rejection professionally and keeps a positive attitude

Follows up persistently to close deals

Motivated by targets and driven to exceed sales

Maintains focus and enthusiasm under pressure

Quickly learns product features, benefits and applications

Understands the market landscape and competitor offerings