Freight Operations Executive

Role Overview

Impulse Recruitment are currently recruiting for a Freight Operations Executive for a large company based in North Dublin

This is an exciting role well suited to an ambitious professional looking for a new challenge and being part of a hardworking and collaborate team

Main Responsibilities

• Manage several key customer accounts with KPIs and performance reporting
• Develop relationships with existing and new customers to enable retention and growth
• General customs related processes including export / import declarations / ACP process
• Proactively liaise with customers, suppliers, and partners to ensure a high-quality service
• Schedule drivers and vehicles to meet customer bookings
• Deal with customer queries in a professional manner
• Liaise with customs or other regulatory bodies as required
• Issue customer quotations and conversions into bookings
• Application of customer rates, supplier charges and invoicing
• Maintain good working practices while proactively identifying continuous improvements that will offer customers with an enhanced service
• Support colleagues in other departments as well as offices nationally and internationally
• Flexible and hands-on approach to prioritising duties and achieving deadlines
• Other ad-hoc and admin duties as required
• Ensure excellent customer service is always delivered

Required skills and experience

• Experience working in a similar environment, preferably customer facing
• Excellent accuracy and attention to detail
• Self-motivated with good communication skills and the ability to work as part of a team and be accountable for tasks and actions
• Previous experience in European Road Freight and customs an advantage
• Proficient in all Microsoft packages
• Proactive communicator in the use of email and phone
• Deadline focused
• Must be able to work well under pressure

• Career Development
• Pension
• Attendance and Service Awards and Benefits
• Competitive Salary
• Bonus Scheme