Impulse Recruitment are currently recruiting for a European Road Freight Operator for a large company based in Kildare
This is a Full Time Permanent opportunity working within a fantastic team
Hours are Monday To Friday 9 am – 5 30 pm
The European Road Freight Operator is responsible for the full coordination of European import and export road freight movements. This includes managing shipments end‑to‑end, ensuring compliance, maintaining accurate data, and delivering a high standard of customer service. The role supports operational efficiency, customer satisfaction, and commercial performance across the European road freight division.
Key Responsibilities
- Manage the full operation of European road freight import and export shipments.
- Coordinate daily with customers, carriers, overseas agents, and internal teams.
- Monitor shipment progress and proactively resolve delays or service issues.
- Maintain accurate shipment data within One World and other company systems.
- Ensure all activities comply with company procedures and transport regulations.
- Deliver excellent customer service and manage expectations professionally.
- Monitor costs, margins, and profitability for each shipment.
- Negotiate rates and service requirements with carriers and suppliers when required.
- Provide regular updates and reporting on shipment status and operational performance.
- Identify opportunities to promote additional services and support business growth.
- Escalate operational or commercial concerns to management promptly.
- Contribute to continuous improvement and operational efficiency.
KPIs / Performance Measures
- On‑time delivery performance
- SLA compliance
- Customer satisfaction and feedback
- Complaint resolution rates
- Accuracy of operational data
- Gross profit achievement
- Cost control and margin performance
- Timeliness of customer communication
- Number of operational errors or service failures
- Compliance with procedures and regulations
- Accuracy of reporting
- Identification of cross‑selling opportunities
- Stakeholder feedback
- Contribution to process improvements
Competencies
- Strong knowledge of European road freight operations
- Excellent customer service and relationship management
- Commercial awareness and understanding of costs/margins
- Strong planning, organisation, and time management
- High attention to detail and data accuracy
- Ability to manage multiple priorities in a fast‑paced environment
- Proactive problem‑solving and decision‑making
- Strong verbal and written communication
- Negotiation and influencing skills
- Ability to build strong internal and external relationships
- Understanding of freight forwarding systems and processes
- Financial awareness
- Ability to work independently and as part of a team
- Resilience and adaptability
- Commitment to compliance and governance
- Continuous improvement mindset
Leadership Behaviours
- Takes ownership and accountability for shipments and outcomes
- Acts with professionalism, integrity, and a customer‑first approach
- Leads by example through accuracy, compliance, and service excellence
- Shows initiative and proactively resolves issues
- Builds trust with customers, colleagues, and partners
- Communicates clearly and constructively
- Supports colleagues and shares knowledge
- Remains calm and solutions‑focused under pressure
- Embraces change and adapts positively
- Challenges inefficiencies and seeks improvements
- Demonstrates commercial thinking
- Collaborates effectively across departments
- Takes responsibility for personal development
- Shows a positive, flexible, can‑do attitude
- Protects and promotes the company’s reputation and values