Impulse Recruitment are currently recruiting for a Customer Service Support Executive to join a large company based in Ballymount, Dublin 12.
This is a 3 month contract initially starting off
We are looking for an energetic, hardworking individual who is passionate and dedicated
Position: Full-time Temporary 3-month Contract
Working Hours: 8.30-5.30 or 9-6 Flexible. A bonus is offered for being available to work Saturdays during December.
Responsibilities & Duties:
- Assisting Senior Customer Service Executive in managing large volume incoming calls & tickets through Zendesk platform with appropriate follow-up calls/emails.
- Maintain a high level of integrity, empathy, and business insight.
- Build & strengthen customer relationships.
- Demonstrate clear and concise verbal and written communication.
- Deal with customer complaints regarding product, delivery and general issues.
- Identify key trends and areas of continuous improvement to provide feedback to the business leadership team.
Ideal Candidate will have experience in:
- Minimum 6 months experience with Zendesk or a similar CRM platform Desirable.
- Minimum 1 years of customer service experience, preferably high-volume customer queries.
- Experience in Dealing with courier portals and reports.
- Experience in dealing with maintenance calls, parts, parts codes and installation queries.
- Proven track record on closing out ticket requests.
- Experience with Microsoft NAVISION is advantageous.
- An interest in sport & fitness a bonus.
Key Skills & Competencies:
- Excellent communication skills written & verbal (Fluent in English).
- Ability to troubleshoot/evaluate & follow-up on customer issues.
- In-depth knowledge of common helpdesk/ticketing solutions. (Zendesk or similar CRM platform)
- Exceptional telephone manner and good people skills.
- Ability to work in a fast-paced working environment.
- Be solution driven.
- Accountability is key to this role
- Work on own initiative and as part of a team
- Strong negotiating skills for sorting returns, refunds and credit notes
Role Requirements:
- Fast passed multitask role
Benefits:
- Company events
- Employee discount
- Gym membership
- On-site parking
- Store discount
- Wellness program
Schedule:
- 8 hour shift
- Weekend availability
Skills:
Customer Service Experience Good telephone etiquette Fast Paced Fluent in English