Customer Service Specialist

Impulse Recruitment are currently recruiting for a Customer Service Specialist for a large company based in Kildare

This is an excellent opportunity to join a large company and gain a long-term career

Knowledge of the Transport Industry is essential.

Hours are  Monday-Friday 09.00-17.30

Purpose of the job

  • To meet and service customers’ requirements according to agreed SLAs effectively and in accordance with company quality procedures and
  • statutory requirements.
  • Timely and effective communication with Customers & internal departments via email and telephone.
  • To receive and accurately enter Bookings on Company’s TMS.
  • Fast instruct all consignments to appropriate department.
  • Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.
  • Effective monitoring to ensure deliveries are completed within the agreed timelines.
  • Proactive problem solving with customers and colleagues when issues arise.
  • Invoicing in an accurate and timely manner.
  • Inputting of costs on company’s internal system.
  • Provision of PODs to meet customer requirements where necessary.
  • Calculate and submit quotations in accordance with current procedures.
  • Create and maintain KPI’s through the companies systems and Microsoft excel.
  • Non- Conformance Reporting when and where needed.
  • General Day to Day administrative duties.
  • Monitor volume trends ongoing, highlighting any changes to management.

Skills Required

  • Be Customer focused with dedication in your service delivery to meet Customer needs.
  • Ability to maintain positivity when working under pressure, re-prioritising workload where necessary.
  • Be reliable with the ability to multitask and have strong problem-solving skills.
  • Strong attention to detail, accuracy and numeracy.
  • Excellent IT skills with the ability to learn new systems quickly as required i.e. Cargo link, Webcost, Microsoft Word/ Excel/Outlook.
  • Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner.
  • 1-2 years customer service experience in a Freight Forwarding department. Knowledge of the Transport Industry is essential.

In return

  • A role in a successful, dynamic company
  • Be a part of a strong team of performance driven colleagues
  • Competitive salary
  • Great future career prospects for advancement
  • A professional working environment
  • Potential yearly bonus based on company result and attendance
Job Category: Customer Service Specialist
Job Type: Full Time
Job Location: Kildare

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