Impulse Recruitment are currently recruiting for a Customer Service Specialist for a large company based in Kildare
This is a Full time permanent role
There is only one position left — a fantastic opportunity to join a truly outstanding team.
Location/working hours
Naas, Monday-Friday 09.00-17.30
Purpose of the job
To meet and service customers’ requirements according to agreed
SLAs effectively and in accordance with company quality procedures
and statutory requirements.
Key Tasks
- Timely and effective communication with Customers & internal departments via email and telephone.
- To receive and accurately enter Bookings on Company’s TMS.
- Fast instruct all consignments to appropriate department.
- Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.
- Effective monitoring to ensure deliveries are completed within the agreed timelines.
- Proactive problem solving with customers and colleagues when issues arise.
- Invoicing in an accurate and timely manner.
- Inputting of costs on company’s internal system.
- Provision of PODs to meet customer requirements where necessary.
- Calculate and submit quotations in accordance with current procedures.
- Create and maintain KPI’s through the companies’ systems and microsoft excel.
- Non- Conformance Reporting when and where needed.
- General Day to Day administrative duties.
- Monitor volume trends ongoing, highlighting any changes to management.
Skills required
- Be Customer focused with dedication in your service delivery to meet Customer needs.
- Ability to maintain positivity when working under pressure, prioritizing workload where necessary.
- Be reliable with the ability to multitask and have strong problem solving skills.
- Strong attention to detail, accuracy and numeracy.
- Excellent IT skills with the ability to learn new systems quickly as required i.e. Cargolink, Webcost, Microsoft Word/ Excel/Outlook.
- Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner.
- 1-2 years customer service experience in a Freight Forwarding department. Knowledge of the Transport Industry is essential.
Skills:
Customer Service Freight Logistics