Impulse Recruitment are currently recruiting for a Customer Service Specialist for a large company based in Kildare
This is a Full Time Permanent position and a great opportunity to join a large team
Location/working hours
Naas, Monday-Friday 09.00-17.30
Purpose of the job
To meet and service customers’ requirements according to agreed
SLAs effectively and in accordance with company quality procedures
and statutory requirements.
Key Tasks
· Timely and effective communication with Customers & internal departments via email and telephone.
· To receive and accurately enter Bookings on Company’s TMS.
· Fast instruct all consignments to appropriate department.
· Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.
· Effective monitoring to ensure deliveries are completed within the agreed timelines.
· Proactive problem solving with customers and colleagues when issues arise.
· Invoicing in an accurate and timely manner.
· Inputting of costs on company’s internal system.
· Provision of PODs to meet customer requirements where necessary.
· Calculate and submit quotations in accordance with current procedures.
· Create and maintain KPI’s through the companies’ systems and Microsoft excel.
· Non- Conformance Reporting when and where needed.
· General Day to Day administrative duties.
· Monitor volume trends ongoing, highlighting any changes to management.
Skills required
· Be Customer focused with dedication in your service delivery to meet Customer needs.
· Ability to maintain positivity when working under pressure, prioritising workload where necessary.
· Be reliable with the ability to multitask and have strong problem solving skills.
· Strong attention to detail, accuracy and numeracy.
· Excellent IT skills with the ability to learn new systems quickly as required i.e. Cargolink, Webcost, Microsoft Word/ Excel/Outlook.
· Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner.
· 1-2 years customer service experience in a Freight Forwarding department. Knowledge of the Transport Industry is essential.