Impulse Recruitment are currently recruiting for a Customer Service Executive for a large company based in Co Dublin
Own transport would be needed to get to and from the role
This is a Permanent Position
Working Hours:
Monday to Friday, 9am to 6pm.
Main Duties and Responsibilities:
- Manage a number of Key Customer Accounts with KPIs and performance reporting
- Develop relationships with new and existing customers
- Deal with calls from customers and drivers and assist in their enquiries
- Handle customer shipment tracking enquiries in a professional manner
- Respond to enquiries and reported problems, bringing them to a satisfactory conclusion
- Relay customer service queries and issues to related teams and follow-up completion
- Completion of data within Aramex systems in a timely, efficient, and accurate manner
- Support colleagues in other departments, as well as other Aramex offices nationally and internationally
- Demonstrate a flexible and hands-on approach to prioritising duties and achieving deadlines
- Other ad-hoc duties as required
- Ensure excellent customer service is delivered at all times
- Liaise with the customs team when necessary
Skills Requirements:
- Proficiency in Microsoft Excel, Word & Outlook
- Previous experience in customer facing role
- Previous experience in Road freight/ transport administration an advantage
- Customs Experience an advantage
- Highly organised and a team player
- Deadline focused
- Flexible, adaptable, and quick to learn
- Ability to work on own initiative
- Excellent communication skills
- Must be able to work well under pressure
- Fluent English, both written and spoken, is essential
- Possess a positive outlook, promoting constructive responses to the challenges of work