Customer Care Administrator (HYBRID)

Impulse Recruitment are currently recruiting for a Customer Care Administrator (HYBRID)  for a large company based in D 18

This is a Full Time Permanent role with a mix of home working and attendance in the office as business needs require.

This role will be working within a busy Customer Care Centre 2 days a week in D 18 and then home 3 days subject to change going forward

Hours are 8 am to 6 pm Monday to Friday but with flexibility required around hours worked

 The role requires someone who has strong administration and customer facing experience in a similar role. The role reports to the Customer Care Manager.

Duties and Responsibilities:

  • Prioritise and manage all customer inquiries within agreed timeframes
  • Work as part of a dynamic team to ensure the highest level of customer satisfaction
  • Capture and process management information and data as required
  • Consolidating and preparing external and internal reports
  • Keep database updated accurately
  • Ensure that all new contracts are uploaded and distributed as necessary
  • KPI reporting
  • Any other duties that might be required in the role

Minimum Skills and Experience Required:

  • Fluency in English, both verbal and written
  • Experience working in a busy office environment with the ability to prioritise tasks effectively
  • Excellent interpersonal skills
  • Proven ability in customer service delivery
  • Capable of working on own initiative and unsupervised
  • A strong knowledge of computer based systems (Microsoft Word, Excel etc)
  • Flexibility with regard to working hours
Job Category: Customer Care Administrator
Job Type: Full Time
Job Location: Sandyford

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