Impulse Recruitment are currently recruiting for a Customer Care Administrator (HYBRID) for a large company based in D 18
This is a Full Time Permanent role with a mix of home working and attendance in the office as business needs require.
This role will be working within a busy Customer Care Centre 2 days a week in D 18 and then home 3 days subject to change going forward
Hours are 8 am to 6 pm Monday to Friday but with flexibility required around hours worked
The role requires someone who has strong administration and customer facing experience in a similar role. The role reports to the Customer Care Manager.
Duties and Responsibilities:
- Prioritise and manage all customer inquiries within agreed timeframes
- Work as part of a dynamic team to ensure the highest level of customer satisfaction
- Capture and process management information and data as required
- Consolidating and preparing external and internal reports
- Keep database updated accurately
- Ensure that all new contracts are uploaded and distributed as necessary
- KPI reporting
- Any other duties that might be required in the role
Minimum Skills and Experience Required:
- Fluency in English, both verbal and written
- Experience working in a busy office environment with the ability to prioritise tasks effectively
- Excellent interpersonal skills
- Proven ability in customer service delivery
- Capable of working on own initiative and unsupervised
- A strong knowledge of computer based systems (Microsoft Word, Excel etc)
- Flexibility with regard to working hours