Call Centre Team Leader

Impulse Recruitment are currently recruiting for a Call Centre Team Leader for a large company based in D 22

This is a full time Permanent position and an excellent opportunity to join a thriving company

There will be a remote option available thereafter training and probation period

Job Functions & Responsibilities:

  • Managing & leading the team through training, coaching, setting goal & giving guidance to improve performance.
  • Manage and monitor team performance against KPI’s
  • Experience in complaint handling.
  • Drive a strong customer focus with commitment from the team to deliver the highest standards in customer care and professionalism.
  • Identify and inform the Operations Managers of call trends and other related issues that affect and drive the department’s daily operations.
  • Communicate with your team through team meetings to ensure team members receive feedback on there performance and business updates.
  • Develop and implement performance improvement plans and train team members to achieve their goals.
  • Manage the onboarding process for new hires and ensure that they receive proper training and support.
  • Collaborate with other departments to identify and implement process improvements to enhance the overall customer experience.

Your experience will include:

  • A minimum of 2-3 years’ experience in a team lead or supervisory role, preferably in a call centre environment.
  • Strong leadership and communication skills and the ability to motivate and lead your team.
  • Experience in complaint handling.
  • Excellent customer service skills and passion for delivering exceptional service to our customers.
  • Experience managing remote teams and offshore teams is desirable.


  • Bonus pay, Sick pay, On-site parking


  • Monday to Friday


  • Team Lead: 1 year (preferred)


  • Call Centre Team Leader: 1 year (preferred)
  • Customer service: 3 years (preferred)
Job Category: Call Centre Team Leader
Job Type: Full Time
Job Location: Clondalkin D 22 Remote

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