Impulse Recruitment are currently recruiting for a Branch Manager for a large company based in Bray Co Wicklow
This is a Full Time Permanent role and a great opportunity to join a large team
Purpose of Position
Reporting to the Regional Director.
To ensure the safety and wellbeing of all staff within the branch.
Is responsible for the daily functions of the Branch, to include Sales and Operations.
To ensure all customer needs are met and carried out efficiently and effectively in accordance with Company ethos and policy.
To foster and practice the Company principle of excellent customer service at all times.
To be instrumental in developing the branch to achieve branch revenue and sales goals.
To ensure good communication both internally and externally.
Main Areas of Responsibility
Sales Management
Branch Staff Management to achieve the highest quality customer experience through a joined-up approach with both Sales and Operational Teams.
Achieve sales and Gross Profit (GP) targets by dealing professionally and promptly with all customer types.
Work closely with the Regional Director to assist in driving the development of the Branch
Improve the performance of the Branch across a number of key performance measures.
Ensure that standards are met for customer service excellence and experience.
Ensure that the sales teams provide a professional, friendly and enthusiastic customer service experience, in person and via telephone/emails/WhatsApp
Build up and maintain good working relationships with customers and suppliers through calls & visits
Effective liaison with external sales representatives regarding customer enquiries/orders/credit limits and their targets
Quotation Management – ensure procedures are followed fully and effectively as per MBM Procedures.
Maintain effective lines of communication with all staff, colleagues and departments to ensure excellent customer service.
To be knowledgeable in all aspects of the Company’s products ranges and to continuously update such knowledge or to request training in such areas as needed.
To be proficient in operating the computer software relevant to the position.
Participate in Trade Shows and other “outside hours” work as and when required.
Margin Management
Achieve the best margins through clear understanding of Product/Customer Pricing Structures
Good understanding of local market intelligence to ensure correct lines of communication to relay critical market information to the Category Management Team.
Achieve the best margin possible through good customer service, knowing your customers and product ranges we can offer.
Sell as wide a range of products as you can to every customer.
Managing Branch Processes & Procedures to eliminate stock shrinkage, damages and administrative errors.
Finance
Liaise with Credit Controller on timely collections of due balances
Ensure branch operates in line with the Annual Branch Business Plan (Budget)
Control of Branch Overheads as part of P&L involvement
Staff Development
Overall responsibility for ensuring adherence to Health & Safety Standards and procedures
Accountability for ensuring the health & safety and wellbeing of branch staff
Ensure staff are valued, well trained and knowledgeable within their roles in accordance with MBM Training Programmes with strong emphasis on our Customer Service.
Build solid working relationships with staff, encouraging their continuous development thereby establishing strong key employee retention, development and succession.
Generate a culture of continued improvement through performance coaching and leading by example in terms of commitment, enthusiasm and drive.
To make yourself familiar with and carry out your employee responsibilities as outlined in Company Policies and Procedures at all times, including the Health & Safety Policy and the Equal Opportunities Policy.
Ensuring that all policies, procedures and controls are followed at all times.
To participate fully in all training and personal development initiatives as required by the Company.
To perform any other duties as and when required by Management.
Stock Management
Working in conjunction with the yard/shop stock controllers ensuring stock ranges and quantities are maintained at agreed levels and slow-moving stock levels is a key priority.
Stock Metrics – measure, manage and reporting in conjunction with MBM Procedures.
All stock must be ordered as per MBM Procedures eg, Timber Ordering Process in line with Group Procedures.
Maintaining a clean, well-organised and properly merchandised store at all times.
Control and organisation of Branch Stock Takes
Ensure stock profile is adequate to service your local customers and their projects.
Ability to utilise and interrogate stock system information.
Minimise Stock Leakage through effective control of theft, damages and returns policy (attention to detail)
Branch Layout/Logistics & Transport
Ownership of Branch Business Plan which includes Branch Layouts and Logistics & Transport
Health & Safety linked to Infrastructure and Logistics & Transport
Responsible for site facilities, repairs and maintenance
Ensure Branch layout, signage and labelling is correct in accordance with MBM Standards.
Fleet Management & Haulage
Ensure compliance of all Company Policies & Procedures within the Operations and Driving.
All of the above responsibilities within the Branch Manager position are supported by central functions such as HR Department (including H&S Compliance), Trading Offices, Category Managers, Finance & IT and Marketing Department.
Key Attributes
Industry Knowledge – Deep understanding of building materials and the construction trade.
Commercial Acumen – Ability to manage budgets, analyse sales data, and make informed financial decisions.
Leadership & Communication – Strong interpersonal skills to lead teams, engage with customers, and collaborate with suppliers.
Problem-Solving & Adaptability – Capable of addressing operational challenges and adapting to market changes.
Health & Safety Compliance – Ensuring adherence to safety regulations and maintaining a secure working environment.
The above Job Description provides a comprehensive list of the main responsibilities of this role but it is not intended to be exhaustive as the job role will evolve and additional responsibilities will become part of it as time goes on. You may not be involved in carrying out all of the listed duties at all times but your line manager will keep you informed of what your responsibilities are at any given time.