Impulse Recruitment are currently recruiting for a Trade Counter Sales executive for a large company based in Rathcoole Co Dublin
This is an excellent opportunity to join a large company and to gain a long-term career
Monday to Friday 8 am – 5 pm
Reporting to the Sales Manager the Trade Counter Sales executive will
Duties and Responsibilities:
- Maintain and develop existing and new customers through planned individual account support, liaising with both the Sales and Business Development Managers for all customer collections
- Process and manage all relevant computerised documentation to customers ie raising sales orders, dispatch notes, order acknowledgements and paper documentation relating to all customer collection orders, walk in orders and tradecounter sales
- Develop monthly tradecounter promotions each month to maximise sales revenue
- Liaise with the sales team and customers to maximise customer service and manage their expectations
- Point of contact for all customer collection from the depot
- Understand customer needs and requests
- Continuously update knowledge skillbase by attending product training sessions
- Liaise with purchasing department to ensure optimum stock levels are maintained, and to maximise warehouse space and layout
- Process Stock Returns and liaise with Sales Team in line with our Quality Management System
- Handling cash from customers and processing electronic payment transactions
- Handle all hire sales and returns
- Work closely with regional/product specialist and key accounts to maximise sales opportunities
- Communicate account involvement to ensure maximum potential sales and profit is achieved by the company across all product areas
- Establish contractor customer base at depot level whilst gaining a clear understanding of customers’ businesses and requirements
- Generate enquiries and orders for the full product range whilst maximising company profits
- Act as a contact between a company and its existing and potential markets
- Identify and report on new product and market opportunities
- In-put into stock requirements and stock turn levels at depot and regional level
- Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development
- Adherence to all company health & safety and operational procedures
- Work as part of the wider sales and business unit teams
- Other Duties as necessary
Knowledge and Skills:
- Must have excellent communication skills, be self motivated and have high standards of professional conduct
- Proficient in MS Outlook, Word, and Excel and a general good standard and knowledge of I.T. systems
- Self-driven, results-oriented with a positive outlook and a clear focus on first class customer service
Competencies:
Leadership and Change Management– Supports opportunities for positive change and actively looks for ways to improve what they do
- Being aware of the impact of your behaviour on others
- Open to change initiatives and new ways of working
- Participates in change initiatives
- Willing to learn new things
- Supports colleagues in understanding change
- Being aware of the organisations culture, values, standards and behaviours
Planning and Managing Delivery – a natural forward planner who critically assesses own performance.
- Meets agreed performance standards
- Asks questions to clarify expectations
- Keeps relevant parties informed as to progress against plans
- Manages own work to deliver on time
- Prioritises work to deliver objectives
- Plans, organises and manages own work to meet organisational goals
- Reliable and resilient; willing to adapt
Managing and Developing Performance–ensuring that your own learning and development needs are planned for and met
- Responds positively to feedback from others
- Manages own development and performance
- Freely shares findings with others
- Identifies mistakes and takes constructive action to ensure actions are learned
- Seeks timely clarification to verify understanding
- Expresses differences of opinion in a controlled manner
- Supports team members working on same or related work objectives
- Uses every opportunity to learn and improve
Decision Making and Problem Solving –taking ownership of problems and decisions that are within the agreed boundaries of your role
- Maintains an objective viewpoint when engaged in problem solving
- Weighs up the costs and benefits of specific solutions
- Willing to take decisions within own role
- Shares appropriate and timely information with others
- Knowing when to refer a problem and or decision to others
- Interprets methods used for gathering and summarising data
- Recognises problem within their remit
- Interprets basic written information
- Attention to detail
Develop Team and Partnership Working– understanding how your role fits into the bigger picture and contributes to the overall business objectives and goals
- Knows who their customers are and their requirements
- Knows the impact of their behaviour on others
- Treats all people with respect
- Respects and listens to different views and options
Organisational / Commercial Awareness – understanding how their job contributes and delivers organisational goals in accordance with core values
- Is aware of the general business, social and political environment, both internal and external, in which the organisation operates
- Understands the organisation’s formal and informal decision making structures
- Can explain how they are contributing to achieving the organisation’s vision
- Demonstrates organisational values in all aspects of their work
- Engages effectively with appropriate stakeholders and provides them with information
- Can explain how their job relates to the wider organisational business strategy
Communicating Effectively – developing and using formal and informal networks both within and outside the business
- Making sure information is clear, concise, and translated into easily understood format
- Being clear about the information you want and what you want it for
- Knowing where to go and what questions to ask to access the right information
Customer Focus – Understanding customer needs in order to develop and deliver appropriate services
- Ensures that the customer’s experience is a positive one
- Keeps customers up to date and informed
- Requests feedback from customers to ensure satisfaction, and shares results
- Acts promptly to ensure customer problems are resolved
- Responds to customers to build positive relationships
- Makes him or herself available to the customer
- Understands that each customer has different needs
- Delivers what is expected
- Displays a positive and professional image to customers at all times
- Maintains composure in difficult situations
- Balances customer needs with other organisational needs
Additional:
These above duties and responsibilities are not exhaustive and may be added to or altered from time to time.