Impulse Recruitment are currently recruiting for an Operations Support for a large company based in D 12
This is a Full time permanent position and a great opportunity to join a fantastic company
Reporting to the New Business Team Leader The Operations team manages a wide range of tasks and activities daily. Customer satisfaction is a huger priority, with queries being handled through email and phone enquiries which need to be responded to in a prompt and professional manner.
Support a culture focused on customer satisfaction, delivered through effective systems & processes, supported by comprehensive operational and strategic metrics. Support the team in achieving the business goals to deliver our customer experience.
Job Summary:
The Operations team manages a wide range of tasks and activities daily. Customer satisfaction is priority, with queries being handled through email and phone enquiries which need to be responded to in a prompt and professional manner.
Support a culture focused on customer satisfaction, delivered through effective systems & processes, supported by comprehensive operational and strategic metrics. Support the team in achieving the business goals to deliver our customer experience.
Key Responsibilities:
· Call Centre call handling for Dealers within the company network and finance customers.
· AML/ Compliance verification
· Contract pay-out
· Daily administrative tasks that could include but not limited to:
· Daily processing of incoming and outgoing post
· Maintain a proactive approach with Customers, Customer Care Team, Dealer Services and Finance.
· Responsible for supporting the team to achieve the departments key performance indicators.
· Maintain adherence to company process, quality, and compliance.
· Work effectively individually, as well as within a team in a customer centred environment.
· Support Kaizen activity within your team.
Skills and requirements:
· Previous experience in contract pay-out within a Compliance/AML Team in the Financial Services/Banking industry.
· Decision-making and critical thinking skills
· Excellent organizational and administrative skills.
· Outstanding attention to detail essential
· Strong customer service ethos
· Confident, competent, and forward thinking
· Capable of working under pressure in a high-volume environment
· Strong numerical competence
· Fluent English (written and spoken).
Essentials:
- 1-2 years of previous professional experience in a customer service capacity
- Previous experience within a dealership or similar
- Organised individual with ability to multitask.
- Ability to productively manage your time.
- Problem-solving approach to both customer queries and technical issues
- Ability to communicate well with broad customer dynamic across phone and email
- Ability to work on own initiative.
- Build rapport with clients and dealer network demonstrating strong interpersonal skill
- Provide input into customer care development and future innovation
- Excellent word & excel knowledge.
- Strong interpersonal skills
Excellent benefits include.
- On site Gym
- Social & sports club
- Subsidised lunch
- Company & Team outings
- Pension
- Staff Car Finance Team