Operations Support

Impulse Recruitment are currently recruiting for an Operations Support for a large company based in D 12

This is a Full time permanent position and a great opportunity to join a fantastic company

Reporting to the New Business Team Leader The Operations team manages a wide range of tasks and activities daily. Customer satisfaction is a huger priority, with queries being handled through email and phone enquiries which need to be responded to in a prompt and professional manner.

Support a culture focused on customer satisfaction, delivered through effective systems & processes, supported by comprehensive operational and strategic metrics. Support the team in achieving the business goals to deliver our customer experience.

Job Summary:

The Operations team manages a wide range of tasks and activities daily. Customer satisfaction is priority, with queries being handled through email and phone enquiries which need to be responded to in a prompt and professional manner.

Support a culture focused on customer satisfaction, delivered through effective systems & processes, supported by comprehensive operational and strategic metrics. Support the team in achieving the business goals to deliver our customer experience.

Key Responsibilities:

· Call Centre call handling for Dealers within the company network and finance customers.

· AML/ Compliance verification

· Contract pay-out

· Daily administrative tasks that could include but not limited to:

· Daily processing of incoming and outgoing post

· Maintain a proactive approach with Customers, Customer Care Team, Dealer Services and Finance.

· Responsible for supporting the team to achieve the departments key performance indicators.

· Maintain adherence to company process, quality, and compliance.

· Work effectively individually, as well as within a team in a customer centred environment.

· Support Kaizen activity within your team.

Skills and requirements:

· Previous experience in contract pay-out within a Compliance/AML Team in the Financial Services/Banking industry.

· Decision-making and critical thinking skills

· Excellent organizational and administrative skills.

· Outstanding attention to detail essential

· Strong customer service ethos

· Confident, competent, and forward thinking

· Capable of working under pressure in a high-volume environment

· Strong numerical competence

· Fluent English (written and spoken).

Essentials:

  • 1-2 years of previous professional experience in a customer service capacity
  • Previous experience within a dealership or similar
  • Organised individual with ability to multitask.
  • Ability to productively manage your time.
  • Problem-solving approach to both customer queries and technical issues
  •  Ability to communicate well with broad customer dynamic across phone and email
  •  Ability to work on own initiative.
  •  Build rapport with clients and dealer network demonstrating strong interpersonal skill
  • Provide input into customer care development and future innovation
  • Excellent word & excel knowledge.
  • Strong interpersonal skills

Excellent benefits include.

  • On site Gym
  • Social & sports club
  • Subsidised lunch
  • Company & Team outings
  • Pension
  • Staff Car Finance Team
Job Category: Operations Support
Job Type: Full Time
Job Location: Bluebell D 12

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