Impulse Recruitment are currently recruiting for an Operations Manager for a large company based in Wicklow
This is a full time Permanent position and a fantastic opportunity within the Hospitality sector
The ideal candidate will be a driven Manager and must have a passion for Operations
PURPOSE OF THE JOB
- To assist and support the General Manager in the effective and efficient operation of the Hotels policies and procedures.
- To report for duty on time and well presented
- To carry out duty Management shifts as required
- To deputise for the General Manager in his absence and the absence of the Deputy General Manager
- To be responsible for the implementation of the hotel’s budgets in the absence of the General Manager/Deputy General Manager
- To ensure customer needs are anticipated and satisfied to the high standards.
- To develop, maintain and implement appropriate policies and procedure to support high standards of customer service and anticipation of guest needs.
- To develop, implement and maintain and adhere to Standards of Procedures Manuals for your areas of responsibility.
- To develop, maintain and implement appropriate recorded training for your department including departmental induction and SOP
- To maximise sales and implement upselling procedures in the Restaurant/Bar /C&B & Reception
- To assist HODs in maximise sales and implementing upselling procedures in all areas
- To implement and adhere to stock control procedures in your department and achieve food GP 70%, Beverage GP 69%
- To control the wage budget for the department through effective planning of the weekly roster and ensure Hotel wage to revenue.
- To assist HODs in the control of their wage budget through effective planning of the weekly rosters and fortnightly wage forecasts are carried out on time.
- To promote a helpful and professional image to guest’s.
- To handle guest complaints in a professional and helpful manner
- To adhere to company accounting standards
- To carry out team meetings with all your teams as required
- To carry out performance appraisals for your team in accordance with company procedures
- To remain familiar with the operation of the Opera and Micros computer systems
- To assist HODs in ensuring adequate staffing levels for their department in accordance with budget
- To support HODs in developing, maintaining and implementing appropriate recorded training for your department including departmental induction
- To motivate staff and develop their ability to anticipate customer needs.
- To develop and maintain a team structure in the hotel
- To work as part of a team within the management structure
- To implement appropriate initiatives to maximise staff morale i.e. staff committee
- To ensure company communication systems are in place
- To implement company human resources policies including but not limited to recruitment and selection,
- grievance and discipline, performance appraisal, communication and reward management
- To ensure and maintain security of cash, credit cards and floats
- To act as a supporting/consultative role to Financial Control, Maintenance, Sales
- Point of contact for all employees in the absence of DOH
- To recruit or aid recruitment of team members.
- To attend management meetings
- To provide management information as required
- To report accidents in accordance with company procedure
- To ensure all maintenance requirements are handled in accordance with company procedures.
- To implement company procedure in the event of fire or emergency
- To implement and maintain hygiene standards as set out by the Company.
- To adhere to company Health and Safety policy and current Health and Safety legislation and ensure half
- yearly risk assessment are carried out internally.
- To ensure all departmental reports are up to date/daily & weekly.
- TMS is up to date for all areas
- To ensure all food menus are changed quarterly.
- To ensure all areas of the hotel are GDPR compliant in line with Company policy.
- To take part in company internal and external training as required
- To carry out any reasonable requests by Management
5 days per week 8 hours per day with flexibility to be considered as the Operations Manager