Guest Services Ambassador

Impulse Recruitment are currently recruiting for a Guest Services Ambassador- Reception for a large company based D18

This will be a 9-month Maternity contract working for a company within a great company ie the clients client

Duties

• Welcome clients and visitors to the office in a professional and courteous manner signing them in and preparing visitor passes and directing them to their party or arranging for their party to collect them.
• Manage all incoming calls in a professional and courteous manner and assigning them correctly.
• Ensuring that the reception area is always maintained in a clean and tidy condition.
• Ensuring that all details in the visitor’s record system are completed prior to the visitors being issued with temporary access cards / key.
• Direct couriers and other postal deliveries to the correct area.
• Miscellaneous orders such as Taxi’s, Flowers, milk, etc.
• Log facilities work requests.
• Assist staff with travel arrangements.
• Completion of the Corporate and Local directory for use within the office; ensuring all details are issued to all staff
• Helpdesk – Acting as the point of contact for Facilities Work Requests (if necessary).
• General Administration e.g. stationary orders etc.

Working closely with the facilities team.

Customer Service :

• Ensuring that all visitors are received in a pleasant and courteous manner, and that all queries are dealt with efficiently
• Ensure that visitors are updated regularly if there is a delay with their appointment.

To manage compliance with EH&S legislation in line with Client policy

• Ensuring Bomb Threat and other similar terrorist control measures, as dictated by corporate, are in place and operational.

Ensuring all cards which have not been returned or cards that are reported lost / broken / faulty or stolen are rendered void promptly

• Take on ad hoc projects and tasks, as and when required.
• Monitor alarms/faults in the building and act as first point of response (if necessary).
• Landlord liaison (if necessary).

Any additional requests from Client or Line Manager

Requirements

•	Efficient, discrete, have good interpersonal skills and will demonstrate the ability multi task
•	Excellent phone manner and communication skills.
•	Ensuring the standard of dress is consistent with the job and in keeping with a professional environment.
•	Strong Computer skills.
•	Hard working, pro-active person who can demonstrate initiative and good judgement.
•	Flexible in their approach to work and demonstrate a keen willingness to assist fellow colleagues.
•	Efficient & Capable of working on their own initiative.
•	Available to work outside normal working hours and on weekends as required.