Customer Service Executive

Impulse Recruitment are currently recruiting for a Customer Service Executive for a large company based in Co Dublin

Own transport would be needed to get to and from the role

This is a Permanent Position

Working Hours: 

Monday to Friday, 9am to 6pm. 

Main Duties and Responsibilities: 

  • Manage a number of Key Customer Accounts with KPIs and performance reporting
  • Develop relationships with new and existing customers
  • Deal with calls from customers and drivers and assist in their enquiries
  • Handle customer shipment tracking enquiries in a professional manner
  • Respond to enquiries and reported problems, bringing them to a satisfactory conclusion
  • Relay customer service queries and issues to related teams and follow-up completion
  • Completion of data within Aramex systems in a timely, efficient, and accurate manner
  • Support colleagues in other departments, as well as other Aramex offices nationally and internationally
  • Demonstrate a flexible and hands-on approach to prioritising duties and achieving deadlines
  • Other ad-hoc duties as required
  • Ensure excellent customer service is delivered at all times
  • Liaise with the customs team when necessary

Skills Requirements:

  • Proficiency in Microsoft Excel, Word & Outlook
  • Previous experience in customer facing role
  • Previous experience in Road freight/ transport administration an advantage
  • Customs Experience an advantage
  • Highly organised and a team player
  • Deadline focused
  • Flexible, adaptable, and quick to learn
  • Ability to work on own initiative
  • Excellent communication skills
  • Must be able to work well under pressure
  • Fluent English, both written and spoken, is essential
  • Possess a positive outlook, promoting constructive responses to the challenges of work
Job Category: Customer Service Executive
Job Type: Full Time
Job Location: North Dublin

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