Impulse Recruitment are currently recruiting for a Customer Service Clerk for a large company based in D 12 Ballymount
This is a Full time Permanent position and a great opportunity to join a good team
Job Title: Customer Service Clerk
Department: Sales Support
Working Hours: 39 per week (8.30am until 4.30pm, Mon – Thurs. 8.30am until 3.30pm, Fri)
Responsible To: General Manager
Main Purpose of the Role:
- To be responsible for ensuring customer satisfaction by providing timely and efficient support, resolving inquiries and maintaining a high level of professionalism.
- Working in the Sales Support Team the Customer Service Clerk will report directly to the Sales Office Manager.
Main Responsibilities and Duties:
- Provide an excellent standard of customer support, maintaining and developing positive customer relationships – consistently exceeding customer expectations.
- Answer customer telephone calls and queries proactively.
- Process all customer orders received in accordance with the agreed company standards.
- Ensure that all relevant customer queries or exceptions are recorded on the database.
- Communicate with all internal business teams, to support the delivery of a positive customer experience for our customers in all their interactions with SLX Blinds.
- Gain a proficient product knowledge to assist with technical support.
Essential Criteria:
- 2 years’ experience in an office-based environment.
- Excellent communications skills.
- Excellent interpersonal skills.
- Excellent attention to detail.
- Problem Solver.
- Strong ability to multitask.
- Positive can-do attitude.
- Friendly telephone manner.
Desirable Criteria:
- MS Excel & Word at basic/intermediate level.
Remuneration Package:
- Employer Pension Contribution.
- 21 Days Annual Leave.
Up to 3 additional holiday bonus days based on sick leave taken in each six-month period