Customer Care Agent

Impulse Recruitment are currently recruiting for a Customer Care Agent for a large company based in D 15

This is a Full Time Position and a permanent role

The ideal candidate will have experience in customer service and sales people from the Office Products industry with experience with stationery / office furniture etc. 

Candidates from a retail office supplies background would also be a match

We are looking for a bright and driven individual that will form strong relationships with our customers and strive to meet / exceed the needs of customers every day.

Customer Service Responsibilities

• Monitor orders received via online portal – ensure items are available and priced correctly – Managing margin targets.
• Stock checking for efficient delivery times – change out products where required.
• Liaising with customers advising them of any updates on orders
• Manually processing customer orders where required
• Communicating promotions with all customers
• Applying appropriate pricing to customer accounts – contracts and mailers etc
• Manage incoming enquiries and queries via phone and manage Web Chat portal daily.
• Responsibility for strong relationships with customers.
• Manage customer reward points usage and expiry.
• Proactively manage strong relationships with our customers.

Sales Enquiries and Quotations  

• Provide quotations to new and existing customers as required.
• Ensure you follow pricing guidelines and maintain target margins.

Requirements:

• Proactive approach to customer care and problem resolution
• Follow through all tasks to completion.
• Excellent communication skills, rapport and relationship building strengths.
• Ability to manage pricing and margin control effectively.
• Product knowledge, keen ability to deliver excellent customer service.
• Organisation and effective time management skills.
• Follow through, commitment to complete all activities effectively and on time.
• Ability to show initiative for the enhancement of the service to customers.
• Tenacity – a determined can do attitude.
• Show willingness to go the extra mile.