Location: Galway, Mayo, Roscommon Counties
Job Type: Permanent – Full Time
Days Required: Monday to Friday
Impulse Recruitment are currently hiring for a Area Service Manager for a large company based in Dublin Covering Galway Mayo and Roscommon Counties
This is a Full Time Permanent role and a great opportunity to join a large team
Overview
Location: Galway, Mayo, Roscommon Counties
Job Type: Permanent – Full Time
Days Required: Monday to Friday
We are seeking an experienced ASM to oversee service delivery across multiple client sites in the Galway, Mayo, and Roscommon counties. This is a key leadership role responsible for ensuring operational excellence, client satisfaction, and effective staff management. The successful candidate will also play a crucial role in maintaining positive client relationships and ensuring that service standards are met consistently.
Key Responsibilities:
- Client Relationship Management: Act as the first point of contact for clients, building and maintaining strong relationships to ensure satisfaction with service delivery.
- Service Delivery Oversight: Ensure service operations meet established quality, efficiency, and consistency standards. Conduct regular site visits and audits to monitor compliance.
- Health & Safety: Uphold and promote health and safety standards across all sites, ensuring staff operate safely.
- Staff Management: Oversee staff performance, including involvement in appraisals, training, and disciplinary procedures when necessary. Recruit, onboard, and induct new employees, ensuring they meet required standards.
- Reporting & Compliance: Ensure timely completion of timesheets, ISO, HSEQ documentation, and any other necessary reports.
- Training & Development: Identify training needs and coordinate necessary development opportunities to enhance staff capabilities.
- Equipment & Materials Management: Ensure the correct storage and security of cleaning materials and equipment at each site.
Qualifications & Experience:
- Minimum of 3 years of experience in a customer-facing or management role.
- Proven leadership skills, with experience in managing staff performance.
- Knowledge of health and safety standards, and a commitment to maintaining a safe working environment.
- Soft services/technical experience (preferred).
- A full clean driving licence is required.
- Strong organizational skills and attention to detail.
- Proficiency in PC operations and use of relevant software.
- Hospitality or Facilities Management experience would be ideal
Benefits:
- Competitive salary and bonus structure (€1,000 yearly bonus).
- Company car provided.
- Employee assistance program.
Special Requirements:
- Must have a full, clean driving licence.